CANCELLATION AND REFUND TERMS

Order Cancellation

You may cancel your order before it has been shipped. To cancel, please contact us immediately at [email protected] or call us at 05070938210. Orders that have already been shipped cannot be cancelled; however, you may initiate a return after receiving the product.

Return Conditions

You have the right to return your product within 14 days of delivery, without any justification. To be eligible for a return, the product must be:

- Unused and in its original condition
- Returned in its original packaging with all accessories
- Accompanied by the original invoice

Non-Returnable Items

The following items cannot be returned:

- Custom or personalized jewelry items made to order
- Products whose hygiene seals have been broken
- Items that show signs of use or damage caused by the customer

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. For bank transfer orders, the refund will be deposited to your bank account. For credit card orders, please allow additional time for your bank to process the refund.

Return Shipping

The cost of return shipping shall be borne by the customer unless the product was delivered damaged or incorrect. Please use a tracked shipping method and retain your tracking number.

For any questions regarding cancellations or refunds, please contact us at [email protected].